Roderic O'Gorman (Dublin West, Green Party) | Oireachtas source

The reputation of this company has taken a real pounding because it is not meeting the services it committed to. The commuter experience is a key part in determining demand for public transport. People are telling their friends and family that they cannot rely on route X or route Y. It is negative in terms of encouraging people to make that shift to public transport. I have always felt the NTA needs to put a greater focus on the issue of the commuter experience. That is why in our recent manifesto we proposed the idea of an office of punctuality and reliability in the NTA that would have the ability to look route by route to get into the micro issues of the blockages on individual routes. Will the Minister consider resourcing an office of punctuality and reliability in the NTA so we can get a better focus on good quality journeys? The issues we are talking about now are not just once off and are not recent. They are long term, and they need a long-term response.

See this speech in context