Mark Wall (Kildare South, Labour) | Oireachtas source

I thank the Minister. I welcome that there are 20 additional appeals officers but, unfortunately, as far as I am concerned, appeals times are still growing. I am dealing with a large number of carer's appeals that have been in train for 12 or 14 months and invalidity pension appeals that have been live for more than six months. The problem is that it is very difficult to explain to a person who is under stress and who needs a payment that he or she will have to go through this system. We get letters stating that the relevant papers are with the appeals office in Longford. I would love if someone could explain why officials have to write such letters. Surely, as the Minister mentioned, all of this should be done online. The review should come very quickly from Longford and be with the office in D'Olier Street in Dublin. It is an unnecessary step that the appeals office has to look for the information first. That takes a number of months, and then more months pass before the appeal goes through. Will the Minister outline the plans for streamlining appeals that he hopes to put in place?

See this speech in context