Dara Calleary (Mayo, Fianna Fail) | Oireachtas source

I thank the Deputy for raising this issue. The social welfare appeals office is responsible for considering and determining appeals of first-instance decisions of the Department's deciding officers in relation to people's social welfare entitlements. The appeals service is designed to provide free-of-cost access to a second opinion by an officer at a senior grade within the Department. Prior to submitting an appeal to the appeals office, applicants also have the option of seeking a review of the decision by the relevant section in the Department. Those appointed as appeals officers are required to be independent in their decision-making functions.

The current number of appeals officers working in the appeals office is 65, four of whom are work-sharing, and three deputy chief appeals officers. The number of appeals officers working in the appeals office in 2024 was 44, four of whom were work-sharing. There were also two deputy chief appeals officers. The number of appeals officers working in the appeals office in 2023 was 44, with five work-sharing and two deputy chief appeals officers. The number of appeals officers working in the appeals office in 2022 was 43, with three work-sharing and two deputy chief appeals officers. The increase in the number of serving appeals officers during 2024 reflects the measures the chief appeals officer has put in place to deal with the increased volumes of appeals to be processed. Twenty additional staff were assigned and attended training in December and January. They have now been appointed as appeals officers and are making decisions.

The implementation of a new IT system last year, which includes an online option for submitting appeals, makes it easier for customers to lodge appeals. New appeals regulations have been signed to come into effect from April this year which provide for simpler processes and specified response times. These should help to further reduce processing times.

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