James Browne (Wexford, Fianna Fail) | Oireachtas source

I suppose the challenge is that many of these applications can be very complex. People often come to Ireland from some very traumatic situations looking for help. They often have had to flee their situation with no notice and it can be quite challenging to process those people. It is not a simple case of moving along A, B, C in a processing plant. These cases can be very complex and they can get caught at a particular moment in time when we are trying to get particular information or process them. Sometimes when the Deputy is given an answer, it can be quite bland but to actually give the detailed answer might require quite a complex answer that can take a considerable time as well. We will endeavour to get to a position where we can get more straightforward answers for Deputies. Sometimes there has to be an understanding too that many of these applications are exceptionally complex cases that require a complex thought process, an application of the law, and ensuring the law is applied correctly to these applicants who are often in very difficult situations.

See this speech in context