Éamon Ó Cuív (Galway West, Fianna Fail) | Oireachtas source

I had a little bit of experience running a processing plant at one stage and one thing I learned is that one can always get a process that is better. One thing I cannot understand is that there must be a process and steps by which these files are dealt with. Presumably, with computer systems and so on, each step could be recorded and then the person could be given an accurate guess as to where the application is, how many steps are in the process, whether the application is at step 3, step 4 or whatever and when the decision will be given, a bit like what the Passport Office does. I always think it is better the more information we give people. There have been some applications there for a long time and we just get absolutely bland answers and no information. It is frustrating for the constituent, and it is very frustrating for our offices who seem to be talking to a black hole. If we table parliamentary questions, we are told to go to INIS, but if we go to INIS, I could nearly write the answers myself they are so bland. I could just keep copying and pasting them and not even bother checking with the Minister of State. I am not trying to be too hard but if he got a process expert in, he or she could tell him how to connect it to a computer so that it could tell him how to get the information back.

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