Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

The CWOs, as we all know, deal with people in a humane and responsive way. There are a number of ways in which people can make applications. They can call into any social welfare or Intreo office. They can pick up the phone and ring us. They can apply online or, where they need it, they can even arrange for a member of staff to meet them in their home. There are many options available to people.

The case the Deputy referred to is complex, but if a person rings up and asks for an appointment to see a community welfare officer, the officer will go to that person’s house. That is the arrangement. I am happy to take the details and look into the case to find all of the information. I will come back to the Deputy as to why the arrears of €1,000 were not given. I cannot say why they did not get it but am happy to look it up and find out exactly what happened.

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