Michael McNamara (Clare, Independent) | Oireachtas source

To go back to my original question, what systems are in place to monitor the output? I have given a certain amount of feedback, as have other Deputies, but it is inevitably anecdotal. I accept it is difficult to monitor the output of the Civil Service, including sections and Departments, but it is crucial that it be monitored nevertheless. It is also crucial to monitor and get feedback on the impact, be it positive or negative, on individual civil servants in addition to the Civil Service collectively from a workforce point of view. I would expect it to be positive but do not know. Is there a system in place to monitor the output, the length of telephone calls, the proportion of telephone calls and emails being answered and the time in which they are being answered, not just at switchboard level but substantively, since the move to remote working? Is there any change in the output?

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