Cathal Berry (Kildare South, Independent) | Oireachtas source

That is good to hear. I appreciate the update. My view, which is shared by most Deputies, is that the citizens information service is excellent not in spite of the volunteers but because of them. Many of them have a wealth of knowledge from their careers, be that in tax or social welfare. They also have a crucial accessibility function. I welcome the review and I look forward to reading its findings. I recommend making the maximum use of this crucial cohort of volunteers as much as possible. They are half-men and women and half-encyclopaedia. They really have an encyclopaedic knowledge of the services and we should maintain, maximise and optimise their use.

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