Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

This individual who is going through the appeals process was able to ensure her mortgage file reached the independent appeals process. The mortgage file cannot be provided unless consent is given by the mortgage holder, yet mortgage holders, that is, the victims of the tracker scandal, do not know that consent is needed and the independent appeals process panels are not asking them for consent. There is no concern for the individuals, but one could fill one's boot with the paperwork that relates to this individual's file. The only documentation from the bank that the independent appeals process had for adjudicating in her appeal was the letter of compensation. This is likely to happen across Ulster Bank customers, but if it is the process in Ulster Bank it is likely to be the same across the board.

The Minister may say the woman can go to the Ombudsman, which is true, but Deputy Donohoe is the Minister for Finance. I told him it is probably happening in other banks and we must ensure it is not. On behalf of the people, the Minister is the majority shareholder in AIB and Permanent TSB, and is a significant shareholder in other banks. He meets representatives of the banks and the Central Bank, but the Central Bank will not deal with any individual. Will he take this matter on board? I put the information on the record and I will write to him, as I have done with the Central Bank. He should raise it with the Central Bank, Ulster Bank and the other banks to ensure all the information relevant to a customer's file is provided to the independent appeals process in order that justice can visibly be served.

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