Dáil debates

Wednesday, 16 May 2018

Questions on Promised Legislation

 

12:55 pm

Photo of Richard BrutonRichard Bruton (Dublin Bay North, Fine Gael) | Oireachtas source

I am aware of the considerable level of demand for the helpline. I understand that it has received 18,000 calls and that 10,500 women have asked to be called back. As the Deputy has recognised, a process has to be followed when checking records and data quality and assigning calls to the appropriate health professionals. To date, 7,103 women have been called back. Considerable progress is being made every day in responding to those who have called the helpline. This process is being managed closely with the hospital groups to ensure people are called back as quickly as possible. A big effort is being made to ensure not only that people are called back promptly, but also that the appropriate person calls back with the right information. I will draw the Deputy's concern to the attention of the Minister. Those involved with the helpline seem to be dealing with a significant level of demand. They are getting through all cases systematically.

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