Leo Varadkar (Dublin West, Fine Gael) | Oireachtas source

I have absolutely no doubt that there are individuals who have had bad experiences of these companies and that many of the complaints are genuine. Complaints are welcome and should be made. There is a system by which people can make them about issues to the companies and the Department after that. It is a couple of months since I was in the Department with responsibility for social protection issues. However, if I recall correctly, out of 200,000 or 300,000 referrals, there were perhaps 100 or 200 complaints, which is in the 0.1% category. However, complaints should, of course, be taken seriously. They should be made and welcomed as they are often a good way to improve services. That applies to public services also, whether those provided by Intreo, health services or the education system, but the fact that there are complaints should not form the basis for bringing down a whole programme or service.

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