Joan Burton (Dublin West, Labour)

The new system of drawing a profile or picture of new applicants has been tested. In the roll-out and testing to date, approximately 7,000 such profiles have been done. The model for the prediction of exit was developed in conjunction with the ESRI.

In May, we will launch four offices that will be models for the new integrated service. Their locations will be King's Inns Street, Tallaght, Arklow and Sligo. We will roll the initiative out to a further ten offices later this year. We have an ambitious roll-out programme.

The private sector can bring attributes to the table. We are examining models. However, reports seem to indicate that some models are not particularly appropriate for Ireland. For example, the cherry-picking that is payments by results has been criticised. There has been an active debate on this matter in the UK. On the other hand, good private sector models can probably bring expertise to the Department.

We have a large staff. Through the Croke Park agreement, staff in trade unions have agreed to co-operate with change. Their response to the roll-out of the new system, which is being led on the ground by senior management, has been positive. I look forward to positive outcomes but it represents a significant transformational change in the Department.

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