Éamon Ó Cuív (Galway West, Fianna Fail)

I understand the average waiting time is four weeks. Meetings are priortised and if there is a need for a more urgent appointment that is also considered.

There are protocols agreed with the Irish Banking Federation. It agreed to approach debt problems experienced by the clients. The objective is to agree affordable sustainable repayment plans for people with debt problems. It includes a commitment that no legal action will be taken as long as there is compliance by the client with an agreed repayment plan, which is mutually acceptable, affordable and sustainable. This is being monitored to see how well it is working.

There is then the issue of those who are not covered by the Irish Bank Federation.

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