Noel Dempsey (Meath West, Fianna Fail)

The systems that operate in the Department are similar to the ones that operate in the Minister's office in that all communications are recorded when they come in and where they go in the system is also recorded. We endeavour to ensure that replies are given. It is possible that when people do not get the answer they want, they regard the issue as not being resolved. The 23 people of 328 who say it was not resolved are not necessarily saying they did not get a reply; they may not have got the reply they wanted.

See this speech in context