Fergus O'Dowd (Louth, Fine Gael)

It is a serious issue to suggest that having made their complaints to the Department of Transport, its business customers have not had them resolved after two years. While I accept the survey may have been anonymous, is there a complaints system or process within the Department so it can track its business customers' complaints? If there was, I am sure they would not have waited two years for these issues to be resolved. Does the Department record all communications with regard to complaints?

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