Martin Cullen (Waterford, Fianna Fail)

I have experienced the same frustration myself, but it does not just apply to the public sector. It also applies to many of the private companies providing services in this country. I have given up trying to get through to some major companies in this country just to do my own personal business. It drives me absolutely nuts to be told to press one button or another by an answering machine. That is not a good service and it should not be tolerated in either the public or the private sector. It is my objective that every single member of the Department be as productive as possible and use our human resources for the maximum benefit of the public. It is a huge service Department that deals with over 1 million customers every week. There are many cases where it has been highly commended for the service it has provided. We want to resolve any problems and where we can improve the service, we will do so.

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