Olwyn Enright (Laois-Offaly, Fine Gael)

The Minister stated that he has four extra staff available on some of those days. Would it not make more sense to have those people working in that section on a longer-term basis? Many of these people will be calling from payphones or mobile phones, so even with a lo-call number, waiting for an hour will be quite expensive for them. Can the Minister re-examine this to ensure there are sufficient staff to deal with very genuine queries from people?

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