Séamus Brennan (Dublin South, Fianna Fail)

The Department is undergoing a modernisation programme and is examining many of the forms it uses. The FIS form has been brought to my attention on a number of occasions, as have forms relating to disability benefits and allowances. Such forms are continually modernised and shortened, where possible. At the same time, however, we must also ensure that they can still be used to elicit proper information.

I do not have any information in my possession as regards access to touch screen surveys but I am sure I can procure it for the Deputy.

The feedback we get from our network of offices, the hourly contact we have with thousands of customers throughout the country and the intense relationship we have with public representatives of all hues keep the Department in touch with the need to improve the forms it uses and the information it provides. The House recently passed the Citizens Information Act, which establishes a new approach to and focus on the provision of information through the Citizens Information Board. In my view, this will all contribute to a better service to the public.

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