David Stanton (Cork East, Fine Gael)

What percentage of the Department's premises are accessible to people with disabilities? It has been suggested that forms used by the Department in respect of carer's allowance and family income supplement, FIS, are a disincentive because they are so long and detailed. Has the Department conducted any customer surveys in respect of this matter? How many local branch officers are there and how many have access to touch screen surveys? The low uptake of FIS and back to school clothing and footwear allowance has been estimated at 35%. Has research been carried out, from a customer satisfaction perspective, as to why that is the case?

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