Dr. Deepak Padmanabhan:

While not exactly an example of a state using it in the context of a public service, the overall architecture of an information service - not really a public service - working well can be found in certain alternatives such as, for example, Wikipedia. Wikipedia is a social media in its own right. There are a lot of people working on it, commenting on each other's work and editing stuff, but it largely becomes a more authoritative place the more people are there. On the other hand, the more people get involved with corporate social media, the more misinformation ridden it becomes. That could be due to various reasons. One of the possible reasons could be that its ownership model is not profit oriented. We talk about disinformation quite a bit. Disinformation also happens because there is somebody profiting from it, not just by means of electoral outcomes but by means of real money. In other words, somebody is making money out of the engagement that it generates, etc. If we have systems that have their motives right and maybe people working in the interests of societal good rather than for monetary benefit, maybe we will get to nice systems.