Ms Rosemary Steen:

The national RPZ is a very significant compliance task. We currently have eight investigators to manage the whole country. We have raised issues regarding our desire to increase staffing in that area to drive investigations. Last month, we announced the largest fine ever levied against a landlord by the RTB. That was mentioned briefly by a Deputy in one of his queries. We need to be able to fine and sanction landlords appropriately. We also have to be able to give the data recorded on what is happening in the sector back to policymakers quickly. Resourcing for compliance and for research and analysis, which has been raised by Deputies, is very important. The chairperson has just told me the final piece is IT and I agree. When you look at where we are now compared with where we were a year ago, you can see that a great many positive things have happened. At this stage, the disputes system is state-of-the-art as regards public services. I hope it will perform a really valuable role under the new regime.

We need to make sure that we look at the registration system now and quickly. We want to make it user-friendly. We do not want some of the issues mentioned by committee members earlier. I need to drive Government investment into that system. I believe that we have successfully shown that we can manage an IT project within a budget. It has been delivered to budget. The team is very proud of the work that has been done to do that. We would like more investment because we believe that customers will benefit from that and that the market as a whole will become more confident in the services the RTB is providing. Those are the three things.