Ms Rosemary Steen:

On behalf of the RTB, I apologise for that. That should not have happened. Ms Loughlin will comment on the detail of that as she is in charge of our customer service team. We are aware of some issues around our registration system. I thank the Deputy for highlighting it. If he gives us the details, we will try to work through and make sure we understand exactly what happened. I apologise for that happening.