Ms Rosemary Steen:

The number of disputes is high. The total number of disputes has been growing. There were 11,047 disputes last year, which would have been the highest. It is continuing to trend upwards because of issues around the rental market of which we would be well aware. The key thing is that processing times are consistent with our service level agreement, SLA, with the Department so we are trying to make sure we provide a very good service to everybody involved - landlords, tenants and third parties.