Ms Carly Bailey:

If I could add very briefly to that, it is not just a "Yes" as it is also about discretion and understanding what impacted in the first place in terms of whether it was a lack of understanding, whether people did not realise they were supposed to complain to that body instead of this body. There needs to be an element of that. The WRC also has to be adequately resourced to be able to deal with that because it would obviously be extending the number of incidents there might be complaints for. It is something to bear in mind.