Ms Sinéad O'Hara:

The original business case, and what subsequently went out to tender, was for an online web form portal and not an off-the shelf system. That would be integrated into the workflow engine of the Arts Council. As what went out to tender for development was part of an integrated five-system workflow engine, shall we say, an off-the-shelf or out-of-the-box solution was not going to work. The Arts Council looked at that option with its external advisers, who offered advice. That was why it went for a different system.