Ms Angela Fitzgerald:

If I may finish, the point I want to make is what we want to ask and require of providers is that they are on the floor every day in their nursing homes assessing how care is being delivered by their teams and that that goes beyond basic duties of care. It goes to kindness, empathy, support and understanding that certain clients who suffer with sundown need to be minded in a particular way at the end of the day. We saw some evidence of that when we went out on inspections and on site visits but that has to be what drives people every day. Many of our nursing home providers and staff come from that place but we have to make sure when we are not there and the members are not here and we are not looking at TV that what drives providers and staff are those values.