Ms Susan Cliffe:

Both are true. We stand over the findings of the inspection in November. However, what we can see now from looking at the information that we have is that, since we were there in November, the home recruited 75 additional staff, 35 staff members moved on, the occupancy rate increased and the number of residents who were admitted with what we call additional responsive behaviours, which require 24-hour, 1:1 supervision, went from six to 18, I believe. The profile of that nursing home changed completely between when we were there in November 2024, reflecting the findings of our inspections, and what we saw. What was really upsetting about what we saw was how many times we heard people say things like, “This is not the way to do it”, “Close the door, we do not want them to see us doing it like this”, and “We should not be doing it like this”. It was not a failure of training or knowledge. It was a failure of supervision. That is the space where we are engaging with the registered provider on this matter, namely, its day-to-day supervision and oversight of care.

As regards the management structure in Beneavin Manor, the person in charge and two assistant directors of nursing, many of the senior people, left between December and January.