Mr. Drew Harris:

I will hand over to Dr. Coxon in a moment. We have received a lot of feedback since the introduction of the new GardaSAFE and centralised control rooms. That feedback is not dissimilar to what the Deputy has outlined. There is a review under way to reassess the connection with the community. This was done with the best of intentions in order to have, in effect, a record of any exchanges with the public over the phone. That was seen as being important. I ask Dr. Coxon to outline the ongoing work.