Ms Jane Davidson:

That is an absolutely critical question because in essence, once we start changing the way we do things, it becomes almost obligatory to start creating new ways of doing things. It is no longer satisfactory to the people of Wales to be asked by government what they want when they are just given the normal choices that government puts into consultations. They now feel that there has to be a lot more engagement in terms of delivery. The focus in the first commissioner's role was very much about being a critical friend to the public sector charged with these new responsibilities. Nobody has mentioned yet that one of the things she did particularly well was to create an army of young people in the public sector. They were called an academy and they actually helped to advise her on different ways of engaging with people. Some of those ways have been mentioned already and include participative democracy and citizens' assemblies and others. Really getting into the heart of rural communities in Wales has been very important. That builds the trust. As some may know, we have had a very big issue in Wales recently around speed limits of 20 mph. That was something for which there was massive support across the whole of Wales. None of the communities want to return to faster speed limits. It has saved children's lives very dramatically this year. People now feel able to say to government that it did not do this with them but did its normal consultation. The Government is very much on the back foot at the moment because of people's expectations around those five ways of working, namely, thinking long term, integrating outcomes, collaborating, involving people about whom decisions are being made and being preventative. People are now seeing that it is their right to call on the Government and public services to do more. They will be disrupters by the very nature of this but that helps us all to sharpen our vision.