Ms Louise Loughlin:

To be clear, I am not saying I do not agree with the Chair that we should improve or look at it. I am speaking about where the RTB is right now with all the processes we have to deliver in disputes. I do not think that is the main kernel of the issue. It is much broader and about improving operational processes across the board. That is one of the features of it. If you were only waiting an additional week, having had quite a quick process the whole way through, that would be okay. The whole thing is the problem. I am not disagreeing with the Chair on that at all.