Ms Lucia Crimin:

I will deal with the Senator's first question if that is okay. I have a rogue hair. As I mentioned before, the RTB is working very hard to become an effective and efficient regulator. To one of the questions that was raised earlier, the board is committed to being much more proactive rather than reactive. What that translates to in real terms is facilitating and supporting compliance and achieving compliance at the lowest level of cost and complexity.

As we have already mentioned this afternoon and as I am sure we will mention again over the course of this afternoon, our data set is improving rapidly. This arises from annual registration and from our capability and competence in taking other data sets from across the public sector to identify potential non-compliance. We are using technology in a very smart way to do that and to make the best use of our resources.

We have a very experienced and highly qualified and capable team working in the regulatory part of our business, our compliance and enforcement team. We acknowledge that we had to divert some of those resources during the registration crisis but I am very pleased to say that they are all back in post now. So as not to waste a good crisis, if I may use that phrase, we took that opportunity to develop our programme approach to positioning and developing the RTB as an effective and efficient regulator.

We are now very focused on conducting investigations where risks are highest. We have talked about rogue landlords. In regulatory language and internally, we refer to that as deliberate and determined non-compliance. As a regulator, it is the responsible thing for the RTB to do to invest our resources where risks are highest.

I am not sure if I mentioned this earlier but it is our intention to improve the process by which members of the public can report potential non-compliance to us by the end of this year. We see this public engagement as being very important.