Oireachtas Joint and Select Committees
Tuesday, 2 July 2024
Joint Oireachtas Committee on Housing, Planning and Local Government
Residential Tenancies Board: Discussion
3:00 pm
Mr. Owen Keegan:
That vendor is no longer working with us. I was not around at the time but a decision was made to persist with the vendor. In hindsight, that might not have been the best decision. A large amount of work has been done by the RTB to get a system that is functioning. We recognise that it is not quite where it needs to be. The value of the programme is approximately €1.5 million. This will be implemented over the next six months to a year. I believe this will address all of the outstanding issues. A large amount has been done over the past 18 months to improve the customer experience and the functionality of the system. It is just not quite where it needs to be.