Mary Fitzpatrick (Fianna Fail)
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I thank Mr. Keegan, Ms Crimin and Ms Loughlin for coming to the committee today and for their work and the reports they produce. I thank all staff at the RTB. Mr. Keegan said the RTB has an important role in the private rental sector, which it does. There is an increasing reliance on the RTB to be efficient, accessible and robust in the performance of its duties. He mentioned in his opening statement the challenges that clients and customers of the RTB have experienced over previous years in engaging with the RTB and its processes. I think he specifically referenced that in May of this year the board signed off on an IT upgrade. Will Mr. Keegan talk us through what exactly that IT upgrade is designed to deliver in improvements to the user experience?