Ms Tara Molloy:

In St. Michael's House we have what we call an assessment of need for every service user. It covers every aspect and activity of daily living for service users. They are reviewed annually, but if something changes for a person a review will be done if that is needed. Part of that is the person-centred planning system. There was a lot of consultation. We have an advocate and we have other people in the equality department who manage that person-centred planning process and the consultation with service users. They wanted that to be called "All about me". There were good conversations. It became all about the person.

In terms of timelines, it is very different for each individual. For one service user it might be very realistic to set three goals to be achieved within a certain timeframe, but for other services, it could be a case of one goal for them to attain within a year. It is not a set approach that must be done in a year. It depends on the goal, and on the person. The plans are definitely reviewed.