Ms Mary Foyle:

Ability West has same issue as the Delta Centre with regard to recruitment and retention. We had to change our approach and attitude to recruitment. We now spend significant time on recruitment. We have to invest a lot of time, energy and resources on the onboarding piece. Sometimes we find we have done significant work in onboarding and then the person will leave after that year because they have the experience to move to a different organisation where the pay is different. That is a big concern for us in Ability West. At one stage we had something like 70 vacancies and we had to put immense work into recruiting to be able to provide our services at a local level.