Ms Jacqui McCrum:

No. We would hope not. When we get the applicants in, they go through a series of checks and balances involving security, medical and psychometric tests - all of those various checks and balances - until we get to somebody actually walking in the door. During the past six months, we have been streamlining a lot of those processes. We have made changes to our psychometric test. We are looking at the fitness test. Many of these have been scrutinised in the past six months to enable better recovery or to recoup far more from the process.