Ms Davena Lyons:

When I go back on our statistics, even on a month-by-month basis, not just for 2023 but also for the preceding years, namely 2021 and 2022, I note they are fairly consistent across the board. We are engaging with the industry because of the concerns it has raised. The guidance we are working on is about giving immediate clarity to the sector. This will be a positive step forward for the sector. We have a dedicated telephone line, myAccount and MyEnquiries, on which the claimant, the customer, can engage with us one on one and work through what is allowable and what is not. We are absolutely ready to engage with customers and do so on a day-to-day basis as well as engaging with the sector.