Ms Anne Graham:

I will start. I might ask my colleague, Mr. Ryan, to also respond. I do not think the focus should be on one particular operator because this is an issue for all bus operators in ensuring they deliver the services they are contracted to deliver. It is incumbent on those operators, if there is cancellation of a service or they curtail a service, to take the real-time data out of the system so that cancellation does not appear on the real-time system. Among other issues, we have been working with operators on to ensure they do that. It is an operational matter.

We acknowledge that in 2022 many cancellations occurred because of the lack of drivers. Some operators that had a significant number of services found it very difficult to do those cancellations because of the volume of them. We are not in that situation now, thankfully. We are at a level where the level of cancellations is a lot lower and closer to the contractual norms or what is expected of operators. However, there are occasions when, if a driver or vehicle is not available, cancellations have to occur. The follow-up by the operator should be that it takes that trip out of the automatic vehicle location, AVL, system, which means it does not turn up on the real-time system.