Ms Anne Graham:

We are obviously required to check how passengers feel about our services. We would do a detailed customer satisfaction survey, and not just on public transport services. Deputies have asked us to do more detailed surveys with regard to BusConnects delivery, which we are planning to do. We also look at the TFI Local Link services not just in terms of satisfaction but also awareness of services. There is a range of surveys that Behaviour and Attitudes would do for us over the year on many different aspects of our services.