Ms Anne Graham:

In particular it is difficult when the bus services are busy. Our role is to ensure the fleet has as much space as possible available on the lower deck. We facilitate with ramp access at the front of the bus. Our newer fleet has a ramp at the dismounting area also as a backup in case the ramp at the front is not operating. We are building in as many different accessibility features into the fleet as we can and as we learn more from users and develop better services. It is about managing access. We are providing the space and ensuring there are enough spaces available for people who might be mobility impaired and cannot use the stairs but who are not in a wheelchair. We still need seating.