Mr. Andrew O'Sullivan:

We deal with approximately 800,000 calls for service on the GardaSAFE system per year. We now have in place a very rigorous system through the technology that is in place and the upgrading of the processes. I think we have done everything that we possibly could have done.

Just to be clear on the original figures, during the period 2019 to 2020, which is the review period in question, there were 1.4 million calls for service on the old Garda CAD system. Some 200,000 of those were closed without further action. I suppose you could call it cancelled in those cases. That eventually boiled down because we investigated it in great detail. That has been reviewed and agreed with the CSO and by Mr. Penman in his report. That boiled down to 141 crime incidents that were not correctly recorded. That is a relatively minor level. We are confident that the issue has been adequately dealt with.