Ms Kate Duggan:

There are two things to say in response. That is something that came up in the foster care strategy. Foster carers told us that they felt frustrated that they could not contact social workers. We are trying to strike the balance between access to our social work staff during work hours and making sure that if the call goes to an office or work mobile that those details are available, and that people understand that we have a 24-hour out-of-hours service. I know a person cannot talk directly to a particular social worker but a work mobile number is provided.