Oireachtas Joint and Select Committees
Thursday, 29 February 2024
Public Accounts Committee
Financial Statements 2022 - Tusla-Child and Family Agency
9:30 am
Cormac Devlin (Dún Laoghaire, Fianna Fail)
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Mr. Smyth will recall that I raised poor communication when Tusla was last before us. That is something as simple as a business card for social workers with contact details that means a person can actually get in touch with them. I say that from experience on behalf of constituents who find it extremely difficult to make contact, between social work staff who have left, no one being readily available to take over a case, or those who are on the case and who are very difficult to contact. Have any changes been made in that regard? It is not for us public representatives; it is more important for the public who are dealing with Tusla to be assured that they can contact a social worker and for people to get feedback from their social worker.