Oireachtas Joint and Select Committees

Wednesday, 28 February 2024

Joint Oireachtas Committee on Jobs, Enterprise and Innovation

Operation and Resourcing of Coimisiún na Meán: Digital Services Commissioner

Mr. Tiernan Kenny:

Since we opened the contact centre, we have had, I think, 108 contacts either by phone or email. That is 108 individuals. In some cases, there are multiple conversations. Some are about broadcasting complaints, which are then redirected to another part of the organisation. Some are general queries about our remit and some are from people who have come across content they do not like. It is not necessarily that the content is illegal or a breach of platforms' rules. They ask us to remove it. We try to explain that is not necessarily our role. Out of those 108 complaints, seven cases have been escalated to our complaints team at this point as potential breaches of obligations under the Digital Services Act. They will be considered and passed on to the platform's supervision and investigation teams for any further action, as required.