Ms Julie Sinnamon:

-----for the way they responded. They came into a room not knowing what this meeting was about, in some cases, and then had a very free and open conversation. It is really critical for us to have that type of relationship to be able to do the role. To answer the Deputy's question, it will be the ongoing engagement we will have to have to really understand the lived experience. Has it changed? Is it the same? What are people experiencing? What are the green shoots so people can say they believe in this? That should also be a two-way communication process with staff.