Professor Brian MacCraith:

Certainly, in Cork it surprised us that there was a lack of knowledge of the various elements of complaints but particularly the pathway directly to the ombudsman. In fairness, we have not had our follow-on meeting with the Chief of Staff to brief him on what we took away. I am not going into any great detail here on that. There may be clarifications on lots of elements of that. At our next meeting with the Chief of Staff, we will have these conversations.