Ms Josephine Feehily:

I would like to add to that. We met lots of groups of all ranks, and one of the things that struck me was that several of the people we met did not have a clue who we were. They had been detailed that morning so we had to spend a while telling them who we were. I say that just to show the committee that it was not that all the complainers were sent in to talk to us. There were groups of people, some of whom had no issue. The chair took the trouble, as the meetings went on, to make sure everybody spoke. Anyone who had not spoken was asked if there was anything they would like to add. There were definitely positive comments made to us in all of those groups. It was not that the groups we met self-selected. There were people who were detailed that morning who did not have a clue who we were, and that actually made it really spontaneous and a very good cross-section.