Ms Derville Rowland:

I do not agreed with that. The code of conduct of mortgage arrears is the principal policy framework that supports customers who are at risk of or in arrears, and the full extent of that policy framework is applied to banks and non-banks. The current position since 2019 is that the underlying loan owner is also covered by virtue of that legislation that has extended. As it stands today, the policy frameworks apply equally, without fear or favour, to both sectors. That is the way the law is constructed, applied and given force. I perfectly understand that there are different viewpoints about the starting point and approaches but the policy framework is applied in equal measure to both. There is no word difference and there is no difference in that policy framework.