Mr. Peter Whelan:

Complaints come in from any citizen in the country and go to an admissibility process. We receive them in several different ways, as members will know, from our website. There are 14 different languages through which a complaint can be made online. People can phone in, email in or visit our office. We take the complaint then. It is entered on our case management system. It then goes through an admissibility process. Even though in 2022 we had 1,826 complaints, I think 906 of them were admitted. They went on for further investigation. Once they are admitted, we have to decide whether we are looking at a potential criminal offence or a disciplinary offence. Depending on which it would be, it would then enter the different processes within the organisation.