Mr. John McKeon:

To give a bit of background to this, before Covid all appointments for public service cards were scheduled. After Covid we had a big backlog to get through because we had to reduce things. Quite often we found that approximately one third of people were not turning up to their appointments so we moved to a walk-in service to try to maximise the throughput. Someone turned up and he or she was dealt with when they walked in. We are now reviewing that situation because what tends to happen is that everybody turns up at the same time in the morning. That is when we get the queues. If we were to spread appointments throughout the day, we would be able to manage it better. When everybody turns up at the same time, that is what happens. We want to reintroduce the appointments system. We have expanded the number of public service card stations in Dún Laoghaire so that should address the problem there. We are reviewing it. We will need to go back to an appointments process. The time is now because it is not-----